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Yes, we can ship vehicles that are in non-running/inoperable condition. Whenever inoperable cars are shipped, a special auto carrier is required that makes use of a winch which is connected to your car and slowly and safely pulls your vehicle onto the carrier. There is an additional fee for inoperable vehicles because of the special equipment and extra work involved with securing the vehicle onto the transporter. You can select the inoperable option on the online booking form or inform your shipping agent if you make your reservation by phone so that the proper arrangements can be made to accommodate a non-running vehicle.

Request a quote using the city and ZIP code; confirm exact pickup and delivery addresses before booking.

Our drivers do their best to get as close as physically and legally possible to the pickup and delivery addresses, but in certain instances there may be restrictions preventing them from being able to reach your door safely. Our transporters need ample space to maneuver and load/unload your vehicle. If your street is too narrow, or if there are hazards such as low-hanging trees or power lines, drivers may ask that you meet them at an address nearby where they can safely load or unload your vehicle, such as a large parking lot or shopping center nearby. Door-to-door car transport is the full-service delivery of your vehicle directly from the door at the pickup address to the door at the delivery location.

After booking, keep your confirmation and shipment details available when requesting an update. Contact your transport coordinator for pickup, transit, or delivery information and ask which updates are available for your shipment. If your confirmation includes a tracking link, use that link directly. Our online tracking support page provides phone and email contact options; it does not display a live vehicle location or accept booking numbers for a status lookup.

Open transport is the most common car shipping method. There are two types of open-air transporters. Most shipments are made with 8-10 car carriers. Smaller carriers which hold 2-3 cars are used for shorter, local car relocating. There is a broader network of carrier availability for open-air carriers since they are used more often. We suggest choosing enclosed car shipping methods whenever shipping classic, luxury or exotic vehicles. Enclosed vehicle transportation guarantees maximum protection from exposure to any open-air elements on the road. We suggest booking your enclosed transport in advance since carrier availability is limited. Read more about the difference between open and enclosed transport

Review the payment schedule and accepted methods in your written booking terms. Confirm whether a deposit is required, when any balance is due, and whether you pay the coordinator or the carrier. Ask the team to explain payment and cancellation conditions before you authorize a reservation or make a payment.

A vehicle with very low ground clearance may need an enclosed trailer with a lift gate. Tell the coordinator its clearance and any modifications before requesting a quote. Confirm suitable loading equipment so the vehicle can be loaded without scraping or bottoming out.